How to Provide Effective Feedback

“We all need people who will give us feedback. That’s how we improve.”

Bill Gates

“Feedback is the breakfast of champions.”

Ken Blanchard

T.ES.T.I.N.G is a proven effective feedback acronym created by Alan Weiss, President of Summit Consulting Group. I have taken Alan’s model and added my own spin for increased velocity.

T = TIMELY

Great leaders communicate at the time of behavior.

I call it On The Spot Coaching. Your “forehand” is reinforced or redirected right after you hit it, not when you’ve left the court.

E = EXACT AND SPECIFIC

“The best and most useful feedback is detailed,” says Weiss.

Feedback such as “nice backhand” pales in comparison to “love the way you rotated your hips on that backhand.”

S = SUPPORTED BY EVIDENCE

Leaders make decisions, not speculations.

“What’s your percentage of first serves in?…What’s your closing ratio on referral business?…”

Results don’t lie.

T = TESTING UNDERSTANDING

There’s no better way to learn than by doing.

Explaining the backhand is one thing. Providing mechanical tips by your side while you “drop and hit” is next level.

I = IMPROVEMENT-ORIENTED

Achieving excellence is not a “Polyanna” exercise.

Weiss notes, “All feedback is directed toward improvement, whether it’s “positive” or “negative.”

N = NAILED AND ACCURATE

Extraordinary leaders don’t get paid to be wrong; they get paid to provide direction that produces results.

What’s your feedback batting percentage?

G = GAIN POSSIBLE

During the recruiting and evaluation process, the collegiate or pro coach must assess the cost-benefit analysis of technical correction.

ROI is not just a business concept–it applies to all forms of effective communication in every area of our lives.

Written by
RENÉ VIDAL

7-time NCAA championship coach and entrepreneur René Vidal helps leaders and organizations turn adversity into competitive advantage.