CX Expert & NYT Bestselling Author Shep Hyken on Referral Business

Shep Hyken is a customer service and experience speaker and is an international leading authority on customer service, customer experience and loyalty in business.

Shep is also a New York Times and Wall Street Journal bestselling author who has been inducted into the National Speakers Association Hall of Fame.

In S3 E1 of Down 40 Love, Shep shows us how to take the curve balls of life and transform them into amazing grand slams!

Quick Take-Aways:

1. Customer Experience is a Philosophy

2. Create a Better Show

3. Generate Repeat, Referral Business

4. Ask the Extra Question

5. Treat Every Point by Itself

6. Expand Within Your Lane

7. Look for Ways to Get Better

8. Leave an Amazing Legacy

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